Before I was curious as to why it was taking months and months of delays, and was told it was due to overwhelming demand and hard to source high quality woods.
Now I'm curious why it takes four weeks and counting to even know if a guitar with a nut problem that was on its way to me, but failed inspection, can be fixed at all. Not to mention when it might show up here.
I'm a reasonable man, but: I have waited a year and a month, and I have waited seven months past the original ETA. I have just about had it.
And as I note in the other post, I feel bad if Guthrie has to deal with any of this malarkey. This is Charvels problem and I am not trying to complain to or about Guthrie Govan by posting here. I just need to vent publicly at this point.
Charvel Consumer Relations says Fender Scandinavia will be handling the matter from here on, but I have not heard from Fender Scandinavia nor gotten any replies from them via the email address I got.
So here we are: I have paid a deposit for a guitar that is seven months overdue, and I have no word at the moment of when it might be delivered. The retailer is telling me nothing, Fender Scandinavia is telling me nothing and Charvel is telling me nothing.
In addition, I was told that my guitar was in the first shipment of GG models to Europe. This has been shown to be untrue, and I can't for the life of me figure out the reason to make up such a story.
Like I said on TGP: a year ago I wanted this guitar so much and I couldn't imagine not wanting it, even if I had to wait a bit. At this point, that want is reduced significantly because of this shoddy customer service. Well done, Charvel. I didn't think it was possible, but you did it.
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